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Topics

  • Getting started
  • Home and calendar
  • Adding entries
  • Income
  • What counts as income or spending
  • Payments and planned purchases
  • Spending and budgets
  • Savings and investments
  • Loans
  • Bank statements
  • Tomi, your AI assistant
  • Learn Finance
  • Net worth and taxes
  • Account and settings
  • Plans, privacy and security
  • Fix a problem
    • My balance is wrong
    • My salary is late
    • My income looks too high
    • My spending looks too high
    • My salary doesn't show in All money in
    • Will uploading the same statement twice add things twice?
    • What isn't built yet
  1. Help Centre
  2. Fix a problem

Fix a problem

Quick answers when something doesn't look right.

  • My balance is wrongSet your real balance on the calendar, or tell Tomi "my balance is 150k". Everything after carries on from it.
  • My salary is lateTap the clock on its payday in the calendar, or tell Tomi "my salary hasn't come in".
  • My income looks too highSome money that came in probably wasn't income: transfers between your accounts, loans, refunds or money passing through.
  • My spending looks too highMoney moved to your own account, passed on, or saved isn't spending. Sort it in All money out.
  • My salary doesn't show in All money inPaydays from an income stream aren't separate entries. They're under "From your income streams" at the top.
  • Will uploading the same statement twice add things twice?No. Every line is recognised, and lines already on your calendar are left out.
  • What isn't built yetBank linking, the growth path, Siri and a few other things are coming later.

Can't find what you need?

Write to us and a person will reply. In the app, you can also go to Settings → Help → Support.

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© 2026 Backdur · Articles updated 10 November 2026 · support@backdur.com